Terms & Conditions

Effective: January 1, 2025.

1. Purpose

Resilient Souls Global Ltd provides transformational coaching services specifically tailored to GBTQI+ men to support personal growth, clarity, and empowerment. My coaching services are designed for self-development and are not a substitute for therapy, counseling, medical treatment, or medical intervention.

2. My Philosophy

My coaching services are solution-focused, collaborative processes aimed at helping clients achieve their personal and professional goals. It does NOT diagnose or treat mental health conditions and should not replace therapy, counseling, medical intervention, or substance abuse treatment.

3. Services Included

  • Coaching Sessions package: engagement duration is discussed with the client.

  • Additional in-between sessions can be bought during the engagement period.

  • Reasonable support between sessions via WhatsApp/Telegram and email.

  • Access to resources such as worksheets, tools, and additional links.

  • Confidentiality, except as required by law. To find information relating to other browsers, visit the browser developer’s website.

4. Services Not Included

  • Therapy, counseling, or mental health treatment.

  • Treatment for substance abuse.

  • Legal, financial, or medical advice.

  • Crisis intervention or emergency services.

  • This is not a traditional medical intervention.

  • Unlimited communication outside agreed-upon reasonable limits.

5. Payment Terms

  • Payment is due upfront to begin coaching.

  • Refunds are not provided once sessions start, except in special cases agreed in writing.

6. Scheduling & Cancellation

  • Sessions require a 24-hour notice for rescheduling.

  • Emergency rescheduling will be accommodated.

  • Once per quarter, 2 flexible reschedules can be done for free.

  • Missed sessions without notice are forfeited and not rescheduled.

  • Engagement fees are non-refundable once sessions begin, unless otherwise agreed in special cases.

7. Confidentiality & Ethics

Resilient Souls Global Ltd adheres to strict confidentiality and ethical standards. Your personal information and discussions remain private, except as required by law.

8. Client Responsibilities

Coaching is a partnership. Your results depend on your commitment and active participation. Resilient Souls Global Ltd does not guarantee specific outcomes.

9. Termination

Either party may terminate the coaching relationship by written notice. Unused sessions are non-refundable unless agreed otherwise in writing.

10. Disclaimer

Coaching is a professional service designed for personal and professional growth. It is NOT a replacement for therapy, mental health care, medical treatment, medical intervention, or substance abuse programs. If you require these services, seek appropriate professional help.

11. Governing Law

These Terms & Conditions shall be governed by the laws of the United Kingdom.

12. Contact Information

For questions about these Terms & Conditions, contact me at:

  • Email: hello@kevinmartinez.com

  • Company: Resilient Souls Global Ltd